Internet Explorer 11 Retirement – What Does It Mean For You?

Dougie Belmore is the Chief Payment Officer at Pay.UK, a company created in 2018 to integrate the UK’s major payment schemes, including Bacs; Direct debit and Bacs are responsible for direct credit as well as fast payments and checks.

Internet Explorer 11 (IE11) is the last person to line up with Microsoft’s IE browsers. Originally, Microsoft planned to retire IE11 in 2025 but, last year, the firm announced that the date has been moved to 2022 – 15 June, to be precise, which is only a few weeks away.

We are all accustomed to updating operating systems frequently – for example, Microsoft released Windows 11 because it retired from IE11 (which may add some confusion) – and new web browsers seem to be coming out of nowhere. So why this leisure?

In simple terms, IE11 will go out of support on June 15; Depending on the version of your Windows operating system, it may stop working completely at that time.

And that could mean you can’t access Bacs services After this date, businesses that access the Payment Services website (PSW) using PKI (SmartCard solution) to download reports will need to set up Microsoft’s IE11 compatibility mode as part of the Edge browser.

We’ve spent a lot of time testing this compatibility mode, and it’s the best option for our PSW users. Since we’ve been through that testing process – and service users have been a part of it – we’ve used our experience to create a step-by-step guide on how you set it up.

There are also some important considerations for operating systems in your area – you will need Windows 10 or 11 for Edge Compatible Mode to work, and your internal IT support will be able to advise on that.

So, as we approach Microsoft’s June 15 deadline, you need to make sure that you take the necessary steps or risk fighting to access Bacs services.

We’ve already written to all of our affected service users, and our website has a lot of information: www.wearepay.uk/IE11. We also have a dedicated IE11 team to help our Bacs service users with changes. You can call them 0808 1000 423, between 0800 – 1800, Monday to Friday


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